● Designed and deployed customized cloud server configurations for new users. ● Managed Active Directory setup and user onboarding procedures efficiently. ● Implemented automated deployment processes to streamline setup and reduce time. ● Conducted rigorous testing to ensure the reliability and performance of cloud environments. ● Created user documentation and provided technical support during onboarding. ● Recommended process enhancements for improved efficiency and user experience.

● Provided prompt user support via email and phone as primary contact. ● Managed user inquiries and technical issues efficiently using ticketing systems. ● Collaborated with teams to resolve complex technical issues promptly. ● Led smooth onboarding and offboarding processes for new hires. ● Coordinated with HR and IT for timely user account management. ● Conducted training sessions for new employees on IT systems. ● Updated documentation and knowledge base for improved support.