← Back to list
Registration: 17.07.2025

Mark Edward Paulite

Specialization: Support Engineer
— Results-driven IT Support Engineer with over 4 years of experience supporting diverse IT environments. — Demonstrated expertise in cloud computing, technical troubleshooting, system optimization, and customer engagement. — Passionate about delivering efficient, scalable, and secure IT solutions. — Adept at working in fast-paced, detail-driven settings while maintaining high levels of service. Core competencies: — Project Management. — Root Cause Analysis. — Technical Troubleshooting. — Cloud Computing (AWS, DoubleCloud). — Automation & Infrastructure Optimization. — Customer Support & Training. — Open-Source Databases (ClickHouse, Kafka). — SQL (PostgreSQL, MySQL).
Postman SQL AWS ClickHouse Grafana Support MySQL PostgreSQL Project Management Kafka
— Results-driven IT Support Engineer with over 4 years of experience supporting diverse IT environments. — Demonstrated expertise in cloud computing, technical troubleshooting, system optimization, and customer engagement. — Passionate about delivering efficient, scalable, and secure IT solutions. — Adept at working in fast-paced, detail-driven settings while maintaining high levels of service. Core competencies: — Project Management. — Root Cause Analysis. — Technical Troubleshooting. — Cloud Computing (AWS, DoubleCloud). — Automation & Infrastructure Optimization. — Customer Support & Training. — Open-Source Databases (ClickHouse, Kafka). — SQL (PostgreSQL, MySQL).
Postman SQL AWS ClickHouse Grafana Support MySQL PostgreSQL Project Management Kafka

Skills

Postman
Support
Project Management
AWS
ClickHouse
Kafka
SQL
PostgreSQL
MySQL
Grafana

Work experience

Cloud Support Engineer II
04.2024 - 03.2025 |DoubleCloud
Postman, AWS, ClickHouse, Kafka, SQL, PostgreSQL, MySQL, Grafana
● Delivered enterprise-level technical support for virtualization and cloud computing solutions. ● Collaborated with customers to configure and deploy cloud products. ● Diagnosed complex system issues; worked closely with dev teams to report bugs and propose solutions. ● Created documentation and conducted workshops for product use optimization. ● Proactively identified performance bottlenecks and proposed scalable improvements.
Technical Support Engineer III
06.2022 - 04.2024 |SupportNinja
SQL, AWS, EC2, RDS, S3, VPC, CloudFormation, Grafana
● Specialized in AWS services: EC2, RDS, S3, VPC, CloudFormation. ● Supported DoubleCloud products in containerized environments with Grafana and open-source databases. ● Provided SQL-based testing and replication; configured replicas and data shards. ● Partnered with engineering teams for continuous product improvement.
IT Support Engineer
10.2021 - 07.2022 |GeBBS Healthcare Solutions
Postman, AWS, ClickHouse, Kafka, SQL, PostgreSQL, MySQL, Grafana
● Provided Tier 1–2 support for healthcare infrastructure and systems. ● Conducted installations, maintenance, and troubleshooting across networks and hardware/software. ● Maintained technical documentation and enforced data security best practices.
Technical Support Representative II
11.2019 - 09.2021 |TaskUs
Smartsheet
● Delivered support for Smartsheet platform; ensured issue resolution and customer satisfaction. ● Conducted training sessions, created knowledge base articles, and gathered user feedback for feature enhancements.

Educational background

Information Technology (Bachelor’s Degree)
2015 - 2019
Our Lady of Fatima University

Languages

EnglishProficient