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Registration: 24.01.2025

Maciej Gwiaździński

Specialization: Sales Operations Administrator
— Sales Operations Administrator with experience in Customer Service. — Dedicated to providing quality care for ultimate customer satisfaction. — Bilingual, hardworking and ready to join my next team.
Team Lead Confluence Wordpress Customer Service Salesforce Zendesk CRM Ecommerce Slack Google Docs Excel Microsoft Office vicidial NetSuite Shopify Xero Administration
— Sales Operations Administrator with experience in Customer Service. — Dedicated to providing quality care for ultimate customer satisfaction. — Bilingual, hardworking and ready to join my next team.
Team Lead Confluence Wordpress Customer Service Salesforce Zendesk CRM Ecommerce Slack Google Docs Excel Microsoft Office vicidial NetSuite Shopify Xero Administration

Skills

Customer Relationship Management
E-commerce and Order Management
Communication
Customer Support
Data Analysis
Finance
Collaboration
Helpdesk
Reporting
Invoicing

Work experience

Sales Operations Administrator
since 11.2024 - Till the present day |Yoto
Slack, Shopify, Microsoft Office, NetSuite, Notion, Lightdash
● Managed orders across multiple sales platforms, ensuring timely and accurate order processing. ● Coordinated with Logistics for shipment information, and ensured product availability and stock accuracy. ● Processed sales orders from staff, partners, and direct customers.
Customer Service Representative
03.2023 - 04.2024 |Swytch Bike
Confluence, Slack, Zendesk, Microsoft Office, Xero, Trustpilot
● Helped customers with using an innovative E-Bike tech product. ● Created invoices, made individual sales and perfected data collection. ● Conducted technical troubleshooting in real-time.
Lead Agent
02.2022 - 02.2023 |OpsTalent
Salesforce, LiveChat, ViciDial, Microsoft Office, Slack, Google Docs
● Managed a group of Shift Guards. ● Delivered QA scores and feedback to junior agents. ● Helped with conducting onboarding meetings on-site.
Shift Guard
09.2021 - 02.2022 |OpsTalent
Salesforce, LiveChat, ViciDial, Microsoft Office, Slack, Google Docs
● Supervised the team's work in real time. ● Provided constructive feedback. ● Conducted shadowing and coaching sessions, along with procedure trainings.
Customer Service Representative
09.2020 - 09.2021 |OpsTalent
Salesforce, LiveChat, ViciDial, Microsoft Office, Slack, Google Docs
● Provided professional individualized customer service through various channels. ● Collected and reported data. ● Achieved 99.87% Quality Assurance score.
Second Private
08.2018 - 05.2019 |Polish Army
Basic military training
● Studied to become an oficer. ● Completed basic training, learned practical leadership skills. ● Trained to survive in critical conditions.

Languages

EnglishAdvancedPolishNativeGermanIntermediate