User support specialist

We are looking for a specialist to work with a user support specialist who will help users, promptly resolve issues that arise, also collect feedback, based on which conclusions will be drawn to improve the product. This is a great opportunity to work with an international audience.

Main tasks:

- Assisting users with questions related to the application, as well as solving problems that arise when using it;

- Analyzing and structuring the information received from users: feedback, error logging, etc..;

- Expanding the knowledge base on the basis of requests;

- Interaction with support service opportunities in the framework of solving user problems.

Requirements:

- Active user of various mobile applications;

- Excellent knowledge of English (at least upper intermediate);

- Ability to competently express thoughts in Russian;

- Ability to quickly find any information and use it;

- Tactfulness and patience with users;

- Ability to independently solve tasks.

It will be a plus:

- Knowledge of two foreign languages;

- Experience in a similar field.

Format: permanent employment on a remote basis.