Technical Support Associate

A software company specializing in IT management and remote troubleshooting services is looking for Technical Support Associate. The company’s platform helps businesses maintain their IT infrastructure, offering tools for system monitoring, security, and network management.

Key Duties:

– Providing basic technical support for customers via phone, email, and live chat.

– Troubleshooting and resolving software-related issues, including installation problems and performance issues.

– Assisting users with setting up new accounts and managing their settings.

– Documenting all customer interactions and technical resolutions in the company’s CRM system.

– Collaborating with senior technical support specialists to resolve more complex issues.

Essential Skills: 

– Basic understanding of computer systems and troubleshooting.

– Strong communication and problem-solving skills.

– Ability to quickly learn new software applications.

– Patience and a customer-oriented approach to technical support.

– Native English.