Customer Support Representative

Company Overview:

A growing online platform providing digital marketing tools to small businesses and freelancers. The company aims to simplify the online marketing process with user-friendly software that helps clients manage their campaigns efficiently. 

Tasks:

– Responding to customer inquiries via chat, email, and social media.

– Assisting customers with technical issues related to the platform's features and functionality.

– Documenting and categorizing support issues for further analysis.

– Collaborating with the product team to communicate recurring issues and potential improvements.

– Maintaining a high level of customer satisfaction through timely and effective resolutions.

Qualifications:

– Basic understanding of customer service principles.

– Strong communication skills, both written and verbal.

– Familiarity with web-based software and troubleshooting.

– Ability to learn new systems and technologies quickly.

– No previous experience required, but an interest in technology or digital tools is a plus.

– Self-motivated with a passion for helping others.